 | Email notification |
Usually, a reservation is processed immediately, and you should immediately receive an email confirming that you booked a room through TravelAffiliatePro.com. Your confirmation will arrive within two hours, at most. If there is a delay in processing your reservation, which is very rare, then you will receive an email that notifies you of your reservation but does not provide a confirmation number. As soon as we receive the confirmation number from the hotel, we will send you another email that contains all the necessary information. |
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 | Booking and confirmation numbers |
Be sure to save your booking number and confirmation number. You will need these numbers to view, cancel, or alter your reservation and for any further communication with TravelAffiliate. Please store this information safely; we are not responsible if someone else accesses your information and uses it to cancel your reservation. |
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 | Confirming your reservation |
After your reservation is processed, it can be confirmed through our View/Cancel Reservation page or through Travelport ViewTripTM. If you can access your reservation through either of those sites, then your hotel room has been successfully booked. We also recommend that you call the hotel directly to confirm your reservation. Otherwise, your reservation may be at risk of cancellation if the hotel overbooks its rooms. Usually, the hotel will contact you to confirm your reservation; if it does not, however, then you should call the hotel. If you experience any difficulty in confirming your reservation, please let us know through our contact form, by emailing the address that was provided when you made your reservation, or by calling 614-408-8271, and we will assist you. |
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 | Viewing your reservation |
You can view your reservation at any time through the View/Cancel Reservation page. |
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 | Changing your reservation |
You can change a previously booked reservation any time before the actual date of the reservation. To alter your reservation, please call our tech support at 614-408-8271 or contact the hotel directly. |
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 | Canceling your reservation |
You can cancel your reservation either through our View/Cancel Reservation page or through Travelport ViewTripTM. Be sure to have your PNR number, email address, and cancellation code ready. (Please store this information safely; we are not responsible if someone else accesses your information and uses it to cancel your reservation.) Cancellation policies vary among different hotels. Some hotels require that you cancel within a certain time frame; if you cancel too close to your reservation date, then you may need to pay a penalty. For some hotels, you will need to pay a penalty regardless of when you cancel. Other hotels never charge cancellation fees. When you book a room through TravelAffiliatePro.com, the site will display that hotel's individual cancellation policy. In the case of a natural disaster, the hotel may cancel your reservation without providing any refund. |
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